Refund Policy
Refund Policy
At Mavoryn Shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please contact our customer service team so we can review your case and assist you in the best possible way.
Eligibility for a Refund
You may request a refund within 30 days of receiving your order. To be eligible for a refund, the item must be unused, undamaged, and returned in its original packaging.
Refund requests must be sent by email to:
Please include the following details:
- Order number
- Full name
- Email address used for the order
- Reason for the refund request
- Photos or videos of the product, if applicable
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. We may request clear photos or videos of the product and packaging so we can review the issue quickly.
After reviewing your case, we may offer a replacement, a partial refund, or a full refund depending on the situation.
Refund Processing
Once your refund request is approved, the refund will be processed back to your original payment method. Please allow approximately 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items and Costs
The following items or costs are generally non-refundable:
- Shipping fees
- Handling fees
- Gift cards
- Digital products
- Used or damaged products
- Products not returned in their original condition
- Products returned without an approved return request
Incorrect Shipping Address
Mavoryn Shop is not responsible for orders delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer. Please ensure all shipping details are correct before completing your order.
Contact Information
ARVELLA CARE LTD
Company number: 17171771
Registered office address:
167-169 Great Portland Street, Fifth Floor
London, England, W1W 5PF
In collaboration with:
Clestodi LIMITED
CRN: 80382967
Office address:
RM 511, 5/F, MING SANG IND BLDG
19-21 HING YIP STREET
KWUN TONG, HONG KONG
Customer service:
info@mavorynshop.com
+44 7457 408449
Monday to Friday | 8.00 - 20.00